POLICIES

CARD ON FILE

We require a card on file when booking any appointment.

Credit & Debit accepted.

TEXT CONFIRMATION/CANCELLATIONS

You will receive a confirmation text message 48 hours prior to your appointment.

Please understand that it is your responsibility to remember your appointment dates & times in order to avoid late arrivals, missed appointments, and any fees. All appointments must be confirmed within 48 hours. Any appointments canceled within 48 hours are subject to a cancellation fee of 50% of the original service(s) booked.
cancellations of 3+ consecutive times will be subject to no longer being able to book appts.

NO CALL/NO SHOW

If you do not show up on the scheduled date & time of your appointment without any contact prior, you will be charged 100% of the scheduled service price the day of your appointment.

RUNNING LATE/TARDINESS:

If you are running late to your appointment, please call or text ahead to let us know. If you arrive 15 minutes late, you may have to forfeit your appointment completely and pay 50% of your scheduled service.

REDO

Client redo’s will only be honored if we are contacted within 3 days of the original service.

If you are unsatisfied with your service, please reach out so we can come up with a solution! If hair is altered by another salon or yourself the redo policy is void.

REFUNDS

We do not offer any service refunds.

HEALTH

It is our priority to conduct thorough consultations for all services provided, however it is each client’s personal responsibility to be upfront and honest about their hair history, health conditions, and to research the products we use prior to booking an initial appointment. Any damage caused to the hair as a result of undivulged information during the consultation is not the responsibility of the stylist.